Questions fréquentes
Where is my order?
Where is my order?
Don't panic! You can track your order status on the Track My Order page.
How long does delivery take?
How long does delivery take?
The average delivery time is 7 to 12 business days, depending on your country and order volume. Our team ships packages within 24 to 48 business hours. Please wait this long before contacting us. You can track your order on the "Track My Order" page.
The product is not suitable for me, can I return it?
The product is not suitable for me, can I return it?
Yes, you have 14 days after receipt to return the product if it is unused and in its original packaging.
The product arrived damaged/defective, what should I do?
The product arrived damaged/defective, what should I do?
No need to panic 😌 Send us a clear photo of the product and the package within 48 hours of receipt to [email customer service]. Our team will respond within 24 to 48 hours with a suitable solution.
I haven't received my order after 10 days. What should I do?
I haven't received my order after 10 days. What should I do?
Check the tracking link (often updated by the carrier). Check if a delivery notice has been left or if the package is at a pickup point. If you still haven't received anything after 14 business days, contact us with your order number.
I made a mistake with the address, what should I do?
I made a mistake with the address, what should I do?
Contact us immediately. If the order has not yet been shipped, we can correct it. If it has been shipped, we will have to wait for its return before considering reshipment.